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This revocation instruction applies to consumers for a contract in which the goods are delivered in a uniform delivery.

Consumer is any natural person who completes a legal transaction for purposes. If you are an entrepreneur within the meaning of § 14 Civil Code (BGB) and act in the performance of your commercial or self-employed professional activity at the conclusion of the contract, this right of withdrawal does not exist.

Withdrawal
You have the right to revoke this agreement within fourteen days without giving any reasons. The period of withdrawal shall be fourteen days from the date on which you or a third party designated by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must

Martin Hoppe
Waldbühnenweg 3
17424 Ostseebad Heringsdorf
Germany

Phone 0800 695 941 197
Phone International + 48 695 941 197
Fax 0800 695 941 198
E-mail martin@celtic-craft.com

Inform by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this agreement. You can use the enclosed sample withdrawal form, but this is not mandatory. In order to maintain the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of revocation
If you revoke this agreement, I have given you all the payments I have received from you, including the delivery costs (except for the additional costs arising from the fact that you offer a different type of delivery than the one offered by us Standard delivery), immediately and at the latest within fourteen days from the date on which the notice of withdrawal of this contract has been received by me. For this repayment, I use the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for this redemption.

I may refuse repayment until I have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date. You must return or hand over the goods to me immediately and in any case no later than within fourteen days from the date on which you inform me of the withdrawal of this contract. The time limit is respected if you send the goods before the expiry of the period of fourteen days.

The customer pay the direct costs of returning the goods.

You must pay for any loss of value of the goods only if this loss of value is attributable to a consideration of the nature, characteristics and functioning of the goods not necessary to deal with them.

Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and which are decisive for the production of an individual choice or destination for the consumer or which are clearly based on the personal needs of the consumer are tailored.

  

This information is intended solely for informational purposes; the original German text is legally binding!